We don’t limit the number of clients you can create and manage, please create as many as you need.

Yes, simply go to your client’s account page after you have signed in and click on the “Delete account” button. When you do this all data (including uploaded files and online galleries) related to this client will be deleted and cannot be undone, so please make sure you are ready to delete the account.

If your client has forgotten their password they can simply click the “Forget your password?” link to reset their password. Alternatively you can go to their account page and click the “Edit account” button to change their password for them.

Yes, when you create a new client you have the option of setting up a personalised account area for your client. You can also setup a client account for existing clients by going to the client’s account page and clicking the “Edit account” button. Here you can check the “Setup a personalised account area that this client can sign in to” to setup their account area.

Once you setup a client account area you can send out a welcome email to your client by going to the client’s account page and clicking the “Send welcome email” button. Your client will now receive an email containing a link to their account and password setup. The link to your client’s sign in page is one of the following:

• If you are using VotaPhoto’s subdomain service please use the subdomain you signed up with in the following way: If you used “abcstudio” as your subdomain: “http://abcstudio.votaphoto.com/user” is your client’s sign in link. When you sign up we also send you a welcome email containing your client’s sign in link.
• If you are using a custom domain your client’s sign in link is your domain name followed by “/user”. So if your website is “www.abcstudio.com”, your client’s sign in link is: “http://www.abcstudio.com/user”.

Please see I’ve setup an account area for my client. What’s the link to the sign in page and how can I inform them that I’ve done so?

You can easily release photos for your clients to download by following these steps:

• Setup an account area for your client (if you haven’t already done so, click here to instructions)
• Go to any project page and click on the settings icon to see more options. If you haven’t yet published this project then click on “Publish this project” to allow your clients to view all media in the published project.    - If you wish to release all media downloads to your client, click on “Release downloads” and then select “Release all media”. - If you only wish to release one or more individual photos for download please mouse over the photo you wish to release and click on the lock icon on the tooltip. This will release that photo only for your client to download
• Optional step: – You can also notify your client by email that their downloads are ready by clicking on “Release downloads” and then selecting “Notify client”

Now when your client signs into their account area they will have the option to “Download all available files”. They can also download individual photos or videos that have been released for the project.

Please see My client would like to download the full resolution photos. How can I allow them do this?

Yes, your client can manage the following in their online galleries:

• The display order of their files.
• They can set a cover photo.
• The privacy settings of their galleries. (Please note that this feature is not available in the free plan)

When your client signs into their account area they can click the online gallery link under the project. In this page they can click the “Privacy settings” button where they can select from the 3 following options:

• This online gallery is open to the public.
• This online gallery is private and can only be viewed by signing in
• This online galllery is private but can be viewed by guests using a universal password

(Please note that this feature is not available in the free plan)