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  • About Votaphoto
  • Registration
  • Admins
  • Clients
  • Managing projects
  • Photo proofing
  • Sales & pricing
  • Billing
  • Custom domains & email
  • Security
  • Upload limitation

Back to FAQ

Sales & pricing

Do you charge commission?

Votaphoto takes transaction fee – 15% of your sale amount, when you are enrolled with the Free plan. For Premium plan members, the transaction fee is absolutely 0.

However, credit card processing fees will be charged by third party online payment service provider. We currently work with Stripe. (Click here to see the rates for United States users. Rates may vary depending on your country)

How do I accept payment from my client?

Votaphoto works with Stripe, a better and easier way to accept your client’s payments online and deposit directly to your local bank account on 2-7 days rolling basis (depending on the country you are located in). Votaphoto is in the role of displaying payment form interface to your clients before they can make the payment to you via Stripe while not getting involved to the transfer flow (except for the additional 15% transaction fee applied to the Free account users).

Stripe collects credit card processing fee of each of your sales. Click here to see the rate. Rates may vary according to the country you are located in.

To start this, login to your admin control panel and click on “Store” > “Accepting payments”. Then, click on the “Connect button” to complete the Stripe registration form. After that, your Stripe account will be connected to Votaphoto automatically. Now, you are ready to get paid from your clients!

To view sales transactions in your Stripe account, simply login to Stripe and click on “Payments” from left menu.

How do I refund my client’s payment?

You have to login to your Stripe account to deal with all sale transactions. When you refund a transaction, Stripe will return the entire fee to you. Click here to see “How do I issue refunds” in Stripe’s FAQ section.

What products/services can I sell to my clients?

Votaphoto currently supports the following two types of sales capabilities.

  1. Upselling during the photo proofing process. Click here for more info
  2. Selling digital downloads to your client. Click here for more info
  3. Selling self-fulfillment products to your client.

How do I charge sales tax from my clients?

Votaphoto can charge applicable sales tax on behalf of you from your clients. To setup your tax name and tax rate, please click on “Sales tax” under the “Sales & Payment” option from the top menu.

You can also set different tax rates for per client. To do so open the edit client account page and uncheck “Use system default” and enter the sales tax rate for that particular client.

How do I setup pricing plans for upselling services during the proofing process?

First, you must create a price sheet by clicking “Store” -> “Products” from top menu. After a price sheet is created, make sure you add photo proof upselling price. A default price must be setup and this is used when you choose to charge each extra selection at the default price. This is the most basic pricing structure you can setup. To setup more advanced pricing plans simply click on “Add photo proof upselling price” again. We offer two types of pricing plans:
  • Package Pricing (selections are setup into fixed packages)
  • Tiered Pricing (each selection is charged but tiers can be setup to increase discounts to encourage clients to select more)
Go to the project you want to send out a photo proofing request, make sure you click on “Enable sell” button and select the price sheet you preferred. Finally, you click on “Send photo proofing request” button and follow the instruction to send photo proofing request.

Can I change the currency that I accept?

Yes, the currency is tied into your Stripe account. Change your currency in your Stripe account will change the currency you are accepting from your client.

Can I view the receipt sent to my clients for their purchases?

Yes, from your admin control area, click on “Store” -> “Sales report” from the top menu. Search the transaction you want and click on it to view the transaction details.  You can then click the “Client receipt” link which is next to the transaction number.

Please note that your clients are sent their receipt link as well as payment confirmations via email.